Outsourcing has become an increasingly popular business strategy in recent years, as companies look for ways to reduce costs and improve efficiency.
In Poland, several companies have emerged as leaders in outsourcing services, offering a range of solutions that help businesses of all sizes achieve their goals.
One such company is Sykes, a global provider of customer service and sales solutions. With operations in over 80 countries, Sykes has established itself as a trusted partner for businesses looking to outsource their customer service functions. In Poland, Sykes operates three centers in Krakow, Warsaw, and Wroclaw, providing 24/7 support to clients across a range of industries.
Another company that stands out in the Polish outsourcing market is Infobip, a leading provider of mobile messaging solutions. With over 500 million registered users, Infobip offers businesses a powerful tool for reaching customers through their preferred communication channels. In Poland, Infobip operates several data centers, providing fast and reliable connectivity to clients across the country.
Another company that has gained recognition in the Polish outsourcing market is Capgemini, a global consulting and technology services firm. With a strong focus on innovation and digital transformation, Capgemini offers a range of solutions that help businesses stay ahead of the curve. In Poland, Capgemini operates several centers in Krakow and Wroclaw, providing expertise in areas such as software development, data analytics, and cloud services.
Finally, ManpowerGroup, a global workforce solutions provider, has also established itself as a major player in the Polish outsourcing market. With over 40 years of experience in the recruitment and staffing industry, ManpowerGroup offers a range of solutions that help businesses find the talent they need to succeed. In Poland, ManpowerGroup operates several centers in cities such as Warsaw, Krakow, and Poznan, providing flexible workforce solutions to clients across a range of industries.
Case studies and personal experiences
One example of a company that has benefited from outsourcing services in Poland is eBay, the online marketplace giant. In 2016, eBay opened an outsourcing center in Krakow, which quickly became one of the company’s largest facilities outside of the United States. The center provides a range of services, including software development, data analytics, and customer support. According to eBay’s CEO, Devin Wennerstine, the Krakow facility has been instrumental in helping the company stay ahead of its competitors, as well as allowing it to expand into new markets.
Another example is the Polish company, Call Center 24, which provides outsourcing services for a wide range of clients, including major retailers and financial institutions. The company’s CEO, Maciej Kowalczyk, cites the ability to access highly skilled talent as one of the main benefits of outsourcing to Poland. “Our country has a large pool of highly educated young people who are eager to work for international companies,” he says. “This allows us to offer our clients access to some of the best talent in the world.”
Research and experiments
Several studies have shown that outsourcing can lead to significant cost savings and improved efficiency for businesses. In a study conducted by Accenture, companies that outsourced their customer service functions saw an average reduction in operating costs of 25%. Additionally, outsourcing can help businesses gain access to specialized expertise that may not be available in-house.
One example of this is the use of robotic process automation (RPA) technology, which allows companies to automate routine tasks and processes, freeing up employees to focus on more complex work. According to a study by McKinsey, RPA can help businesses save up to 90% of the time and cost associated with manual data entry and processing tasks.